Refund Policy

7-DAY Return/Exchange Policy

Return & Exchange Service Procedure

STEP 1

Contact Customer Service and request return details.

Email: ffsgstudioservice@gmail.com

STEP 2

The customer will receive an email notification once your request is approved.
 

STEP 3

The customer packs the package and sends it.
 

STEP 4

Get a Refund or Replacement after we receive the products.
 
 

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 7-day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

  • The product customization information does not match or there's an error in customization.
  • We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
  • Unclear picture rendering or lettering
  • Wrong or mismatched size. 

NO RETURN & EXCHANGE

The following reasons are NOT covered by our 7-day return policy. We are not liable for these issues.

  • Products that exceed the return processing time limit (7 days after the order is signed).
  • The non-quality issue for personalized products.
  • Product damaged by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged as a result of the customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
  • Choose the wrong size for the product.
  • Personal reasons include personal taste, change of mind, etc.
  • Partial returns or exchanges of products from a set item are not acceptable.

Precautions for return and exchange

  • Items that are being returned should be new and unworn. They should be kept in the original condition in which you received them.
  • Coupon codes that expire after use cannot be restored after return.
  • For personalized products, if you need to cancel or replace the product or the customized content. You must pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure timely production and delivery. Thanks for your understanding.)
  • We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please feel free to contact our customer service.